Post date: [07/14]

  • No, we haven't forgotten! Work on the Giskin Anomaly, the BPOC alternate reality game we started discussing last summer, is progressing and we hope that within the next few months we will finally have permission to launch what we hope will be a fun, historical adventure through the park (and time!).

  • First of all, a great big congratulations to Maren Dougherty on being named Senior Editor of Balboapark.org. She has been working with us on an interim basis since Erin's departure at the beginning of June and since then we have been greatly impressed with her great ideas for Balboapark.org. The redesign process is complete and now we begin the journey of building our beautiful new site!

Post date: [06/30]

  • We usually have plenty of interns on hand at BPOC and we wanted to introduce you all to one of the newest additions to the BPOC team: Sean Flores! Sean is a Masters in Library and Informations Studies candidate at San Jose State University and he is working hard researching copyright for us.

Post date: [09/03]

  • Seb Chan was in town this past week to spread a little Google Analytics joy. Not everyone was  able to make it to his presentations on Tuesday and Wednesday (not to mention those by Peter Samis, Susan Chun, and Shelley Bernstein), so check out our social media event page for a summary, some photos, and notes from our presenters.

    Now, I realize that not everyone gets whipped into a frenzy by the idea of Google Analytics on it's own. Web metrics might not be everyone's favorite topic of dinner conversation, but Seb Chan has the gift of showing us why we should all - techies and nontechies alike - reevaluate that position. You can have all the marketing and social media you want, but if you don't have any way of evaluating it, you're probably just wasting your time.

    Google Analytics is a tool that can tell us what people are reading on our sites, how long they read it for, and whether they come back to read it again. It can tell us what they are searching for to find our sites, what sites are linking to ours, and where people go after they leave.

Post date: [04/16]

  • Tim Hart from Museum Victoria in New Zealand, described the successes and challenges of bringing three separate museums together online. They worked together with management to develop an online strategy that encouraged broad ownership and cooperation. One of their biggest problems had been that their IT staff had been, seemingly paradoxically, much too focused on the actual technology. Finally they realized that it was so hard to create excitement for new projects because the rest of the staff had trouble understanding what they were even talking about. Instead, it was much more successful to find measurable objectives and focus on what the technology would do and how it would help everyone do their jobs better. By engaging their coworkers through an “online planning group” and making the process completely transparent with an online schedule of progress that was available to all staff, they were able to create a sense of ownership for their project and, therefore, it was much more successful from everyone’s perspective.

    Stephanie Pau from the San Francisco Museum of Modern Art talked about the interpretive goals process that has been implemented at SFMOMA with a large degree of success. Instead of curators, educators, and technologists segregating themselves in the exhibit development process and creating distinct areas for themselves (“Now you’re viewing the exhibition”, “now you’re using the technology kiosks”, “now you’re in the education department”), SFMOMA facilitated a collaborative process in which all interested parties came together to develop exhibitions. The most important lesson from SFMOMA: more technology is not always better. Instead of worrying about volume, we should be focusing on using what technology we have in the most effective way.

    I come out of this session reminded that, when it comes to technology, the question should be “why?” instead of “why not?”

  • A rousing plenary this morning by Max Anderson of the Indianapolis Museum of Art set the tone for MW2009 (complete with live twitter commentary, for better or worse). The IMA has set themselves apart during the three years that Max has been at the helm, cultivating a robust technology department, implementing an innovative site design, and striving to set a new standard for transparency in the museum world. The greatest example of this transparency is the IMA dashboard, which informs visitors of everything from the size of their endowment and the value of deaccessioned items to the average daily energy usage and number of plants on the grounds, plus much more.

    You can view the speech in its entirety on ArtBabble, a recently launched art video sharing site and another one of the IMA's recent projects.

    I agree with Max that museums would be well served to allow their visitors “behind the velvet rope” on the web. The idea of museum-as-sacred-ground that I grew up with inspires a kind of awe and reverence, to be sure, but not the kind of free-wheeling exploration, innovation, and engagement that builds a community. Everyone here at MW2009 is now anxious for the reception at the IMA tomorrow night.

Post date: [04/15]

  • I spent the second half of the day in the Interaction Design workshop – focusing on how design can promote or discourage user participation. Although we may not consciously realize it, our behaviors are constantly, yet subtly, shaped by design, both online and in the real world. Everything should, if it is well designed, suggest its proper use without requiring the user to think. Furthermore, the amount of work required to do something will correlate with the amount and quality of participation.

    The same principles apply to web design. Imposing hurdles, like registration, will reduce levels of participation on your site, but also improve the quality of content created. Conversely, reducing all hurdles will increase participation. Asking for participation that is easy and fun, like recalling favorite memories, making a simple choice about an abstract question (would you like to go to the moon?), or simple creative exercises  (what’s your dream potato chip flavor?), will be much more effective than something more strenuous, such as writing original jokes (harder than it sounds!) or stories.

    The big take away from this workshop for me was that we should all be more conscious of the kind of participation we actually WANT, before we design the interactive experiences, and, once we have, think about whether we would want to participate ourselves. If not, we have a problem.

Post date: [04/14]

  • We started off at the Indiana State Museum, a very impressive museum just from the pure breadth of it – art, science, history, music, anything relating to Indiana – not to mention their stunning new building. We jumped right into collaborative mode with a presentation on IN Harmony, a project the ISM completed last year in cooperation with Indiana University, the Indianapolis Historical Society, and the Indiana State Library to digitize and catalog a searchable database of their extensive sheet music collection.

    Funded by a grant from IMLS, the project has been widely considered a success despite the challenges of collaboration (especially with institutions with differing definitions of success) by implementing a strict standards-based system to prevent errors, ensure uniformity, and reduce costs (the work can be done by interns). Creating a shared goal and looking to commonalities allowed these normally disparate institutions to work together and, now that the system has been established, could theoretically be replicated in the future.

    Some of the challenges they faced:

    • Different goals. Museums and libraries have different needs and practices, as well as audiences. While museums see objects as artifacts to be preserved, libraries see them as resources that need to be accessible.
    • Long timeline. It took 18 months to complete the digitization process after the three years that IU spent developing proprietary software. I asked if there wasn’t software already in existence that could have been used, but apparently it was very important to the folks at the university to create something that they would own completely and could use in other applications. The resulting interface is functional and browseable by many different fields.
    • Incompatibility. Even after all the time spent in development, the IN Harmony database proved to be incompatible with MIMSY that the ISM uses. In the end, the ISM benefitted primarily from having all of their material scanned, which they said they probably would not have been able to accomplish on their own. It is searchable, but everything had to be recataloged in the IMA system.

    We also had a behind the scenes tour of their collections (Lincoln’s chair, Amish quilts, mastodon bones, oh my!). They are right in the midst of digitizing. We had lunch in the L.S. Ayers Tea Room, which was installed in its entirety in the museum after the original location closed. I was not kidding about the breadth of this place.

    Next we visited the Eiteljorg Museum of American Indians and the Western Art. It is a beautiful museum and the premiere repository of contemporary Native American art in the nation. They have strived to make their website a fully interactive and sensory experience to accurately reflect the brand they have created for themselves in their physical space. They incorporate lots of flash elements, embedded YouTube videos, pod- and videocasts (a project started with <$1000 and <$400, respectively), and allow comments on most site elements. The tech-savvy education department has started using modal windows to escape some of the limits imposed by their content management system.

    The Eiteljorg will also be launching a microsite for the Eiteljorg Fellowship for Native American Art in the near future, which will have a forum and a very neat “community gallery” feature that will encourage the public to submit their own art to the site. They have their own facebook, flickr, and twitter pages, as well as their own customized YouTube channel. A good tip: you can register as a nonprofit with YouTube and have more latitude on the customization of your channel as well as larger-than-normal storage limitations.

    After that presentation, we got a sneak peek of a demonstration of virtual restoration that will be presented at the conference on Saturday. A collaboration between computer scientists from Purdue and curators/conservators, the project "restores" items virtually by projecting an enhanced image onto a damaged object in a way that makes it appear new again. Still kind of clunky, since you have to have three huge projectors set up in front of the object and it takes several hours to configure, but definitely an interesting and potentially valuable idea.

    Finally we went over to IUPUI to their Advanced Visualization Lab, where they showed off some of their cool stereo viewing technologies, 3-D modelers and 3-D printer. According to the academics, Web 3.0 will be 3-D. If that happens, we'll have to redigitize everything, won't we? Better not to think about it.

Post date: [04/13]

  • This week the BPOC is attending the Museums and the Web conference in Indianapolis with a contingent of representatives from the San Diego Natural History Museum, San Diego Museum of Art, San Diego Air and Space Museum, San Diego Museum of Man and the Balboa Park Cultural Partnership. We’re looking forward to meeting people from museums around the world, being exposed to new ideas and innovative technologies, and returning energized to share our knowledge and get to work.

    Check back here throughout the week for updates on our progress. Tuesday James and I will be participating in the pre-conference tours of cultural institutions in Indianapolis. Wednesday we will be joined by Rich and several of our Balboa Park representatives for a day of workshops in RSS feeds, Drupal, programming for iPhone and iPod Touch, and podcasting, among other topics. Thursday, Friday and Saturday will be a whirlwind of sessions, exhibitions, and demonstrations.